Shipping
Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment
If your order is in stock most products will ship within 1-3 business days from the date of your order. Average shipping time is between 5-10 days of placing the order but can vary depending on the supplier. We do not offer international shipping. If you are located internationally and wish to buy from us we can ship anywhere in the United States and you will have to arrange a freight forwarding pickup on your own. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within a few business days of your order, feel free to follow up with us at:
care@chandelight.com
Shipping Partners
We proudly ship with UPS, FedEx, USPS, DHL (in no particular order).
UPS is one of the world's largest and most trusted parcel shipping companies, offering a comprehensive range of capabilities and services, including ground, air, and international shipping. They offer express delivery services for urgent shipments that need to reach their destination quickly. This includes time-definite options like UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select, ensuring fast and reliable delivery.
UPS offers a generous parcel weight limit of 150 pounds, depending on the service, and a maximum size of 165 inches for domestic shipments (130 inches for international shipments).
These packages are shipped throughout an extensive global network that spans over 220 countries and territories worldwide. Despite the large network, they are able to provide advanced technology in tracking options, real-time visibility, reliable transit times, robust logistics solutions, and enhanced customer service experiences.
FedEx is renowned for its express delivery services, providing fast and time-definite shipping options for urgent shipments. They offer domestic and international express services, including next-day, two-day, and three-day delivery options.
FedEx also provides specialized services tailored to specific industries and requirements. This includes solutions for healthcare and life sciences, aerospace, automotive, retail, and other sectors with unique shipping needs.
Similar to UPS, FedEx’s parcel weight limit is 150 pounds. While FedEx Freight allows for packages up to 20,000 pounds. The maximum size allowed for domestic shipments is 165 inches, and 108 inches for international shipments.
USPS is typically the most accessible and affordable option for domestic shipments, if you meet their size and weight requirements. USPS’s maximum weight limit is 70 pounds, and maximum size is 108 inches.
While they only handle domestic shipments, USPS is responsible for the last-mile delivery, which is the final leg of the delivery process. Their familiarity with local communities makes them efficient in delivering mail and packages to every business and household.
DHL specializes in international shipping services, providing reliable delivery around the world. They offer various express delivery options, including DHL Express, to ensure fast and time-definite deliveries.
DHL also offers end-to-end supply chain management solutions to help businesses streamline their logistics operations, including inventory management, warehousing, distribution, customs clearance, and value-added services tailored to specific industries and requirements.